From the list click on hardware and devices troubleshooter. Follow on screen instructions to complete the troubleshooting. Follow the steps in the link given below and check if it helps. Why isn't Windows finding my Bluetooth or other wireless device? The link above also applies to Windows Hope the information helps.
Let us know if you need further assistance with Windows related issues. We will be happy to help. Did this solve your problem?
Use a Magic Mouse on a Windows PC
Yes No. Sorry this didn't help. Sorry that you are having problems with your Bluetooth devices. If that doesn't work, can you reply here and add in the Hardware IDs found on the Details tab, and select Hardware IDs from the dropdown. I am having the same issue. I have given up waiting seems to be a common fault as most if not all people with a magic mouth or blue tooth mouse seem to be having this problem.
I have gone back to windows 7 pro until this is sorted. Such a shame microsoft as Windows 10 seemed really well laded out. Any news on a fix? As i am now getting daily updates to install windows 10 again on my laptop and can't cancel it? Skip to main content. Site Feedback. Tell us about your experience with our site. AlistairFarquhar Created on July 30, After working fine on Windows 7pro now that i am on Windows 10 pro the scroll function doesn't work only the click and point.
Apple Magic Mouse Troubleshooting Guide for Mac & PC (8 Issues)
This isn't just on apple magic mouse but an HP Bluetooth mouse. Can anyone help?????
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Previous Next. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac. Then select Bluetooth and make sure that Bluetooth is turned on. Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
Your mouse or keyboard intermittently stops responding
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.
If tracking issues occur, try these options:. Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:. If your Apple wireless mouse, keyboard, or trackpad isn't working as expected Try these steps to fix issues with your Apple wireless mouse, keyboard, or trackpad. Your device isn't recognized by your Mac Your mouse, keyboard, or trackpad intermittently stops responding Your mouse doesn't scroll up or down or side to side Your mouse or trackpad doesn't track as expected Your keyboard has one or more keys that don't respond.
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Your device isn't recognized by your Mac Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac. Make sure that your wireless mouse, keyboard, or trackpad is turned on The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device.
See All Open Windows on a Mac with Mission Control
Bluetooth turned on and at least one wireless device is connected. When this icon flashes, at least one wireless device has a low battery. Bluetooth is off. Bluetooth is offline or unavailable. Restart your Mac. Turn the device off and on If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on. Your mouse or keyboard intermittently stops responding Follow these steps if your mouse or keyboard sometimes stops responding temporarily.
Click or press a key Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond. Check for signal interference Wireless networks that operate on 2. Move cordless phone base stations, microwave ovens, and other 2. Keep wireless devices within 10 meters approximately 30 feet of your Mac.
Avoid putting metal objects between your wireless device and your Mac. If tracking issues occur, try these options: